What is a Kosher Qin Phone?
A Kosher Qin Phone is designed to provide essential communication while removing distractions and non-compliant features. Each device runs on a custom Kosher OS that limits access to apps, internet, and content that do not align with kosher standards.
Who are Kosher Qin Phones best for?
Our phones are ideal for parents purchasing phones for children or teens, adults seeking a distraction-free device, and individuals who want a phone aligned with kosher values. They are also commonly used by schools, camps, and organizations.
Are the phones brand new?
Yes. All phones sold by Kosher Qin Phone are brand new unless explicitly stated otherwise on the product page. Devices are carefully prepared and inspected before shipment.
Do the phones have internet access?
Internet access is restricted and controlled through the Kosher OS. Only approved features and functions are available to ensure a secure and distraction-free experience.
Can I install apps on the phone?
Apps cannot be freely installed. Only pre-approved apps that meet kosher standards are available, and additional apps cannot be added without approval.
Can I reset or modify the phone myself?
No. Attempting to reset, modify, or bypass the Kosher OS may cause the device to malfunction and can void eligibility for support, returns, or warranty service.
Which cellular carriers are supported?
Kosher Qin Phone officially supports T-Mobile and T-Mobile-based carriers only. Phones are not compatible with Verizon, AT&T, or other non-T-Mobile networks.
Can I return the phone if it doesn’t work on my carrier?
No. Phones cannot be returned or canceled due to carrier incompatibility. Carrier support is clearly stated throughout our website and Help Center.
Is a SIM card included with my phone?
Yes. A SIM card is included with every phone order at no additional cost. If you did not receive one or need a replacement, you may request a free SIM card.
Do I need a monthly plan to use the phone?
Yes. A monthly subscription plan is required to activate cellular service. The phone will not function for calls or data without an active plan.
Can I change my mobile plan later?
Yes. You may upgrade or downgrade your plan as needed by contacting our support team. Plan changes are subject to availability and billing cycles.
How long does it take to process my order?
Orders are processed within up to 7 business days before shipment. You will receive a confirmation email once your order has shipped.
How long do pre-orders take to ship?
Pre-order items typically take 14–21 business days to process and ship unless a longer timeframe is stated on the product page. Timelines may vary based on availability.
Where do orders ship from?
All orders ship from our U.S. location. Delivery times begin after the order has been processed and shipped.
What is your return policy?
We offer a 7-day return window starting from the day you receive your order. Items must be returned in brand-new, unused, and pristine condition with all original packaging.
Are there any return fees?
Yes. Approved returns are subject to a 7% restocking fee and return shipping costs, which are deducted from the refund. Original shipping fees are non-refundable.
Can I cancel my order?
Orders may only be canceled before a shipping label is generated. Once a label has been created, the order cannot be canceled and must follow the return process instead.
What should I do if my phone arrives damaged or incorrect?
Inspect your order immediately upon delivery and contact us right away if there is an issue. We will evaluate the situation and provide next steps.
What if my phone is lost or stolen?
Contact us as soon as possible so we can assist with SIM suspension and guide you on available options. Prompt action is important to protect your account.
How can I contact Kosher Qin Phone support?
You can reach us via live chat on our website, by email at info@kosherqinphone.com, or by call/text at +1 (516) 220-3029. Support tickets can also be submitted through our Help Center.
