At Kosher Qin Phone, we work hard to process and ship orders as quickly as possible. Because of this fast-moving fulfillment process, we maintain a strict cancellation policy to ensure fairness, efficiency, and accuracy for all customers.

Please review the information below carefully before placing an order. No exceptions will be made for late or invalid cancellation requests.

Cancellation Eligibility

An order may qualify for cancellation only if all of the following conditions are met:

  • Timing is critical. A cancellation request must be submitted before a shipping label has been generated.

  • Once a shipping label is created — even if the package has not yet physically shipped — the order is considered in fulfillment and cannot be canceled. In this case, you will need to follow our Return Policy after receiving the item.

  • Cancellation requests must be submitted through one of our official support channels listed below.

  • Only the original purchaser or payment account holder may request a cancellation.

Carrier Compatibility Disclaimer

We do not allow cancellations based on carrier preference.

As clearly stated throughout our website and Help Center, Kosher Qin Phone officially supports T-Mobile and T-Mobile-based carriers only. Orders will not be canceled due to incompatibility with other carriers.

How to Request a Cancellation

To request a cancellation, please contact us as soon as possible using one of the following methods:

  • Email: info@kosherqinphone.com

  • Phone (Call/Text): +1 (516) 220-3029

  • Live Chat: Available when online via the chat icon on our website

  • Support Ticket: support.kosherqinphone.com

Please note: A cancellation request is not considered approved until you receive written confirmation from us stating that the order has been successfully canceled.

Important Cancellation Notes

  • Shipping label generation can occur at any time after an order is placed, sometimes within minutes. We strongly recommend submitting cancellation requests immediately after placing an order if needed.

  • If your cancellation request is received after a shipping label has been generated, the order cannot be canceled and must instead follow our return process after delivery.

  • Orders that include custom products, special orders, or personalized items cannot be canceled once processing has begun.

  • While we may, at times, offer cancellation options as a courtesy, cancellations are not guaranteed.

  • We reserve the right to approve or refuse any cancellation request at our discretion.

Refunds for Approved Cancellations

If your cancellation request is approved:

  • Refunds will be issued to the original payment method within up to 10 business days.

  • Refund timing may vary depending on your bank or card issuer.

  • Any non-recoverable costs, including payment processing fees, restocking fees (if applicable), or other incurred expenses, may be deducted from the refund.

Non-Cancellable Orders

The following orders cannot be canceled under any circumstances:

  • Orders where a shipping label has already been generated

  • Orders containing custom products, special orders, or personalized items

  • Sale items or promotional bundle purchases

  • Orders placed entirely using store credit or gift cards

Questions or Assistance

If you have questions regarding this Cancellation Policy or need assistance with an existing order, please contact us using one of our official support channels:

Email: info@kosherqinphone.com
Phone (Call/Text): +1 (516) 220-3029
Support Ticket: support.kosherqinphone.com

Final Notice

By placing an order with Kosher Qin Phone, you acknowledge and agree to this Cancellation Policy. We appreciate your understanding as we work to deliver reliable products and efficient service to every customer.